Improving a human-computer dialogue
Communications of the ACM
Cognitive walkthroughs: a method for theory-based evaluation of user interfaces
International Journal of Man-Machine Studies
Communicating requirements for business: UML or problem frames?
Proceedings of the 3rd international workshop on Applications and advances of problem frames
Hi-index | 0.00 |
This article describes a bias in human perception that has practical and ethical implications for product evaluation in general and software evaluation in particular. The bias affects a user's recall of how pleasant or unpleasant an experience was overall; this recall is skewed by the most intense episode within the experience and by the last few minutes of the experience. As a result, a user's recall of an experience could significantly differ from their feelings during the experience. This has practical and ethical implications for usability design and for debugging strategy, as well as other areas. The authors describe the effect and discuss its implications for software engineering.