Automating Workflows for Service Order Processing: Integrating AI and Database Technologies

Authors:
Munindar P. Singh;Michael N. Huhns
Affiliations:
-;-
Venue:
IEEE Expert: Intelligent Systems and Their Applications
Year:
1994

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Abstract

We have developed an AI-based architecture that automatically manages workflows, and we have implemented a prototype that executes on top of a distributed computing environment to help a telecommunications company better provide a service that requires coordination among many operation support systems and network elements. The activities involve several database systems, user interfaces, and application programs.