Beyond product usability: user satisfaction and quality management

Authors:
Marcin Sikorski
Affiliations:
Technical University of Gdansk, Gdansk, Poland
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

Citing 1
Cited 1

Usability Engineering

Usability Engineering

Enhancing usability testing through datamining techniques: A novel approach to detecting usability problem patterns for a context of use

Information and Software Technology

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Abstract

This paper presents an innovative concept for multicriteria analysis of interactive product quality, aimed to expand traditional evaluation scope far beyond usability. This approach is based on a model of user satisfaction, derived from "quality tree" representing hierarchy of benefits expected by the user from the product usage. AHP technique supports user-centered decision making and product quality evaluation, opening new opportunities for quality assurance programs in software domain.