The pluralistic usability walkthrough: coordinated empathies
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Enhancing the explanatory power of usability heuristics
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Scenarios in discount usability engineering
Scenario-based design
Getting started with contextual techniques
Conference Companion on Human Factors in Computing Systems
Methods & tools: participatory heuristic evaluation
interactions
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Data preparation for data mining
Data preparation for data mining
Software for use: a practical guide to the models and methods of usage-centered design
Software for use: a practical guide to the models and methods of usage-centered design
Data mining: concepts and techniques
Data mining: concepts and techniques
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
The state of the art in automating usability evaluation of user interfaces
ACM Computing Surveys (CSUR)
Making Use: Scenario-Based Design of Human-Computer Interactions
Making Use: Scenario-Based Design of Human-Computer Interactions
Model-Based Design and Evaluation of Interactive Applications
Model-Based Design and Evaluation of Interactive Applications
Usability Engineering
Machine Learning
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
User-Centered Requirements Engineering: Theory and Practice
User-Centered Requirements Engineering: Theory and Practice
Mis-usability: on the uses and misuses of usability testing
Proceedings of the 20th annual international conference on Computer documentation
MSQL: A Query Language for Database Mining
Data Mining and Knowledge Discovery
Beyond product usability: user satisfaction and quality management
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Integrating Data Mining with SQL Databases: OLE DB for Data Mining
Proceedings of the 17th International Conference on Data Engineering
Describing usability problems: are we sending the right message?
interactions - All systems go: how Wall street will benefit from user-centered design
The state of user-centered design practice
Communications of the ACM - The disappearing computer
Automatic temporal layout mechanisms revisited
ACM Transactions on Multimedia Computing, Communications, and Applications (TOMCCAP)
A method to standardize usability metrics into a single score
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
KDDML: a middleware language and system for knowledge discovery in databases
Data & Knowledge Engineering
Data Mining: Practical Machine Learning Tools and Techniques, Second Edition (Morgan Kaufmann Series in Data Management Systems)
Prioritization of association rules in data mining: Multiple criteria decision approach
Expert Systems with Applications: An International Journal
DSVIS'06 Proceedings of the 13th international conference on Interactive systems: Design, specification, and verification
A sketching tool for designing anyuser, anyplatform, anywhere user interfaces
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Framework for integrating usability practices into the software process
PROFES'05 Proceedings of the 6th international conference on Product Focused Software Process Improvement
Quantitative analysis in a heuristic evaluation experiment
Advances in Engineering Software
Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
Usability evaluation of digital dictation procedure - an interaction analysis approach
USAB'11 Proceedings of the 7th conference on Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society: information Quality in e-Health
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Usability is a software attribute usually associated with the ''ease of use and to learn'' of a given interactive system. Nowadays usability evaluation is becoming an important part of software development, providing results based on quantitative and qualitative estimations. In this context, qualitative results are usually obtained through a Qualitative Usability Testing process which includes a number of different methods focused on analyzing the interface of a particular interactive system. These methods become complex when a large number of interactive systems belonging to the same context of use have to be jointly considered to provide a general diagnosis, as a considerable amount of information must be visualized and treated simultaneously. However, diagnosing the most general usability problems of a context of use as a whole from a qualitative viewpoint is a challenge for UE nowadays. Identifying such problems can help to evaluate a new interface belonging to this context, and to prevent usability errors when a novel interactive system is being developed. From a quantitative viewpoint, condensing results in singles scores, metrics or statistical functions is an acceptable solution for processing huge amounts of usability related information. Nevertheless, QUT processes need to keep their richness by prioritizing the ''what'' over the ''how much/how many'' questions related to the detection of usability problems. To cope with the above situation, this paper presents a new approach in which two datamining techniques (association rules and decision trees) are used to extend the existing Qualitative Usability Testing process in order to provide a general usability diagnosis of a given context of use from a qualitative viewpoint. In order to validate our proposal, usability problems patterns belonging to academic webpages in Spanish-speaking countries are assessed by processing 3450 records which store qualitative information collected by means of a Heuristic Evaluation.