Extending usability inspection techniques for collaborative systems

Authors:
Jill Drury
Affiliations:
University of Massachusetts Lowell, Lowell, MA
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

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Abstract

Collaborative computer systems are in widespread use, but relatively little is known about how to evaluate their usability. My research focuses on extending usability inspection techniques for evaluating collaborative systems, using an iterative empirical approach. I am also looking for patterns in characteristics of collaborative systems that could provide guidance regarding the type of evaluation method that would be best applied to a given system. This project will add techniques, as well as guidance for using them, to the interactive software designer's toolkit, to help ensure that usable collaborative systems are delivered to the customer.