Consumer-centered interfaces: customizing online travel planning

  • Authors:
  • Adriana Jurca

  • Affiliations:
  • Ecole Polytechnique Fedérale de Lausanne, Lausanne EPFL

  • Venue:
  • CHI '00 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2000

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Abstract

A large number of online reservation systems exist currently on the Web. They all share the same implementation approach: the user has to input his/her travel preferences then choose from existing possibilities. The consumer, reduced to a passive observer, has no contribution to the search process and also no help from the system in deciding the best solution. My work is proposing new tools for improving the facilities offered by the online reservation systems. The customers, identified with active users, are involved in useful interactions with the systems. Three main steps are proposed for achieving this goal: trip configuration, tools for tradeoff and decision support and interface customization.