Communications of the ACM
Human-computer interaction
One for all and all for one?: case studies of using prototypes in commercial projects
Proceedings of the second Nordic conference on Human-computer interaction
Consumer-centered interfaces: customizing online travel planning
CHI '00 Extended Abstracts on Human Factors in Computing Systems
User-centered eService design and redesign
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Different types of patterns for online-booking systems
TAMODIA '04 Proceedings of the 3rd annual conference on Task models and diagrams
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This paper presents the results of a case study examining prototyping as a method in re-designing a user interface (UI). In the case presented, a web-based room booking was re-designed. Running on a university web site, the existing system has caused much critique amongst its users. Their expectations for a new UI were increased ease of use, less effort required, and less time consumed. We prototyped a new UI using Visio and tested it with a small number of experienced and novice users. Our results partly favor the existing system and partly the new one. To our surprise, experienced users performed relatively poorer with the new UI considering their critique of the existing one. We found paper prototyping to be an efficient method to gain user feedback on usability issues and that a low-fidelity prototype does not automatically mean low-effort testing. We observed that visible-state UI elements can be demanding to test through paper prototyping.