Distance education via IP videoconferencing: results from a national pilot project

Authors:
Anna Watson;M. Angela Sasse
Affiliations:
University College London, London;University College London, London
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

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Abstract

Internet Protocol (IP)-based videoconferencing technology can offer a low-cost means of collaboration and resource sharing on a national or global scale. This is potentially of interest to many users, especially in non-profit sectors such as education and healthcare. However, it has been questioned whether a best-effort network service can provide the reliability and quality required to support teaching and learning activities. To evaluate the technology, a 9-month pilot project of distributed teaching activities between 13 UK universities was set up. We present and discuss the issues involved in gathering and analysing data in a large-scale project with real users engaged in learning activities. The results suggest that incorrect equipment set-up and user behaviours cause most of the perceived problems, rather than network irregularities.