Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
Phoneshell: the telephone as computer terminal
MULTIMEDIA '93 Proceedings of the first ACM international conference on Multimedia
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contact management: identifying contacts to support long-term communication
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
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In the PhoneMan research project we are exploring IP-based telephony control, new telephony interfaces, and non-traditional ways of merging telephony, messaging and alerting. The PhoneMan application allows complete control and monitoring of an ISDN desktop phone from a local PC and remotely from the web. Current features include enhanced screen pops, which can be configured to query local or remote directories, including corporate directories and public white page services, and email call notification, which allows remote call alerting, call logging and active management of personal call histories. User reactions to the initial release of this application, based on in-person interviews and a web-based survey, reveal the novel use of email call logs as active call reminders and email messages as phone event triggers.