Forum contact space: serendipity in the workplace

Authors:
Phillip Jeffrey
Affiliations:
GMD - German National Research Center for Information Technology and FIT - Institute for Applied Information Technology, Sankt Augustin, Germany
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

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Abstract

This paper explores whether chance encounters which occur within the workplace can be reproduced within a virtual environment. Participants' interaction in the Forum Contact Space, a networked virtual world designed to support chance encounters, was investigated over a three month period. The initial findings suggest that chance encounters occurred as participants reported examples of interactions which triggered events that may not have occurred otherwise. Future research should explore whether Contact Space chance encounters for distributed team members produce a feeling of group cohesiveness or create an enhanced awareness of one's co-workers.