Usability testing software for the internet

Authors:
Mike Lister
Affiliations:
Netusability Limited, London, United Kingdom
Venue:
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Year:
2001

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Abstract

This paper describes a software method of producing an in-depth examination of the user experience of a website. Using Internet technology, multiple tests can be aggregated to produce average patterns of behavior. The visual data from the tests can be copied to removable media such as CD-ROM and replayed on any Windows equipped computer to show the development team the difficulties experienced by target customers. The website customer testing phase can be accelerated by the use of this software because the individuals may be tested via the Internet and so there are no geographic considerations. As testing takes place the target customer is in isolation so that accumulated data is not distorted by other individuals.