Developing heuristics for synchronous collaborative systems

Authors:
Jill Drury
Affiliations:
University of Massachusetts Lowell, Lowell, MA
Venue:
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Year:
2001

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Abstract

Heuristic evaluation is widely used for single-user computer systems, but research is ongoing to find a valid set of heuristics that can be applied to synchronous multi-user, or collaborative, computing systems. I have derived a set of heuristics based on six theories and metaphors of collaborative system behavior. The heuristics are being validated through use and a planned experiment.