Software testing in the real world: improving the process
Software testing in the real world: improving the process
Offshore software maintenance methodology
Journal of Software Maintenance: Research and Practice
Software problem reporting and resolution process at ABB robotics AB: state of practice
Journal of Software Maintenance: Research and Practice
The offshore model for software development: the Infosys experience
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
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Web-based approaches used during software maintenance for testing de-localized software in a multisite environment are described. The supporting infrastructure uses the Internet for communications and project management practices for procedural direction. Processes involve specifying personnel roles and using a configuration management system for test schedules and the handling of test results. Different testing strategies are used during various stages of the maintenance lifecycle; each has benefits and weaknesses. Test results are automated using scripts, and a Web interface is provided to obtain better tracking. This achieves a 24 × 7 operational effectiveness by using automation and regression testing mechanisms, and results in documented cost savings and software quality improvements.