Software problem reporting and resolution process at ABB robotics AB: state of practice

Corrective maintenance maturity model (CM3): maintainer's education and training

ICSE '01 Proceedings of the 23rd International Conference on Software Engineering

Testing and maintaining de-localized software systems in a multi-site environment using web-based tools

Journal of Software Maintenance: Research and Practice

Problem management maturity within corrective maintenance

Journal of Software Maintenance: Research and Practice

Towards A Business Maintenance Model

ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)

Evaluating the Predelivery Phase of ISO/IEC FDIS 14764 in the Swedish Context

ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)

The State of Documentation Practice within Corrective Maintenance

ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)

Taxonomy Of Front-End Support Activities

Journal of Integrated Design & Process Science