The State of Software Maintenance
IEEE Transactions on Software Engineering
Assessment and control of software risks
Assessment and control of software risks
The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
IS maintainability: should it reduce the maintenance effort?
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
Software problem reporting and resolution process at ABB robotics AB: state of practice
Journal of Software Maintenance: Research and Practice
Types of software evolution and software maintenance
Journal of Software Maintenance: Research and Practice
Corrective maintenance maturity model (CM3): maintainer's education and training
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
Practical Software Maintenance: Best Practices for Managing Your Software Investment
Practical Software Maintenance: Best Practices for Managing Your Software Investment
Software Maintenance: The Problems and Its Solutions
Software Maintenance: The Problems and Its Solutions
A Glimpse into CM3: Problem Management
CAiSE '01 Proceedings of the 13th International Conference on Advanced Information Systems Engineering
Taxonomy of Problem Management Activities
CSMR '01 Proceedings of the Fifth European Conference on Software Maintenance and Reengineering
Evaluating the Predelivery Phase of ISO/IEC FDIS 14764 in the Swedish Context
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
The State of Documentation Practice within Corrective Maintenance
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Software Maintenance Types - A Fresh View
ICSM '00 Proceedings of the International Conference on Software Maintenance (ICSM'00)
Do We Know What Preventive Maintenance Is?
ICSM '00 Proceedings of the International Conference on Software Maintenance (ICSM'00)
Preventive Maintenance! Do We Know What It Is?
ICSM '00 Proceedings of the International Conference on Software Maintenance (ICSM'00)
Can We Learn Anything from Hardware Preventive Maintenance?
ICECCS '01 Proceedings of the Seventh International Conference on Engineering of Complex Computer Systems
Motivating the Corrective Maintenance Maturity Model (CM3)
ICECCS '01 Proceedings of the Seventh International Conference on Engineering of Complex Computer Systems
Evaluating the Predelivery Phase of ISO/IEC FDIS 14764 in the Swedish Context
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
The State of Documentation Practice within Corrective Maintenance
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
An Outline of CM3: Emergency Problem Management
EUROMICRO '05 Proceedings of the 31st EUROMICRO Conference on Software Engineering and Advanced Applications
Proceedings of the 2nd International Conference on Interaction Sciences: Information Technology, Culture and Human
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In this paper, we present our ssuggestion for a business maintenance model. We call it "Corrective Maintenance Maturity Model" (CM3). In contrast to other process models, it is a specialised model, entirely dedicated to only corrective software maintenance It views maintenance in terms of the activities to be performed and their order, in terms of the information utilised by these activities, goals, rules and motivations for their execution, and organisational levels and roles involved at various stages of the corrective maintenance process.