Corrective maintenance maturity model (CM3): maintainer's education and training
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
Taxonomy of Problem Management Activities
CSMR '01 Proceedings of the Fifth European Conference on Software Maintenance and Reengineering
Maintenance at ABB (I): Software Problem Administration Processes (The State of Practice)
ICSM '99 Proceedings of the IEEE International Conference on Software Maintenance
Maintenance at ABB (II): Change Execution Processes
ICSM '99 Proceedings of the IEEE International Conference on Software Maintenance
Common Concept Apparatus within Corrective Software Maintenance
ICSM '99 Proceedings of the IEEE International Conference on Software Maintenance
Towards A Business Maintenance Model
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
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In this paper, we give a very short glimpse into a process model for software problem management. This model is the result of a long-term study of current generic process models and of industrial processes at ABB.