A case study: demands on component-based development
Proceedings of the 22nd international conference on Software engineering
Corrective maintenance maturity model (CM3): maintainer's education and training
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
Challenges of component-based development
Journal of Systems and Software
A Glimpse into CM3: Problem Management
CAiSE '01 Proceedings of the 13th International Conference on Advanced Information Systems Engineering
Laying out the scope of developers' risk management responsibilities
Proceedings of the 2nd International Conference on Interaction Sciences: Information Technology, Culture and Human
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In large software organisations, a maintenance process is seldom monolithic. Instead, it is a complex family of various processes collaborating with each other, where each process executes a clearly defined task. In this paper, we present a comparative study of maintenance processes utilised by two ABB organisations, namely ABB Automation Products AB, and ABB Robotics AB. These processes administer the management of software problems. Thus, this study could be regarded as a report on the state of maintenance practice at the very present moment.