Corrective maintenance maturity model (CM3): maintainer's education and training

  • Authors:

  • Mira Kajko-Mattsson;Stefan Forssander;Ulf Olsson

  • Affiliations:

  • Software Maintenance Laboratory, Department of Computer and Systems Sciences, Stockholm University/Royal Institute of Technology, Electrum 230, SE-164 40 Kista, Sweden;Software Maintenance Laboratory, ABB Robotics AB, 721 68 Västerås, Sweden;Software Maintenance Laboratory, ABB Automation Products, AB, 721 59 Västerås, Sweden

  • Venue:
  • ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
  • Year:
  • 2001

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Abstract

What is the point of improving maintenance processes if the most important asset, people, is not properly utilised? Knowledge of the product(s) maintained, maintenance processes and communications skills is very important for achieving quality software and for improving maintenance and development processes. In this paper, we present CM3: Maintainer's Education and Training — a maturity model for educating and training maintenance engineers. This model is the result of a comparative study of two industrial processes utilised at ABB, and of process models such as IEEE 1219, ISO/IEC 12207, CMM, People CMM, and TickIT.