Taxonomy of Problem Management Activities

Authors:
Mira Kajko-Mattsson;Ulf Westblom;Stefan Forssander;Gunnar Andersson;Mats Medin;Sari Ebarasi;Tord Fahlgren;Sven-Erik Johansson;Stefan Törnquist;Margareta Holmgren
Affiliations:
-;-;-;-;-;-;-;-;-;-
Venue:
CSMR '01 Proceedings of the Fifth European Conference on Software Maintenance and Reengineering
Year:
2001

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Abstract

Maintenance categories differ too much in order to be covered by one and the same generic process model. Too general process models do not give enough guidance when building process models and when measuring processes. They often invite subjectivity and imprecision. In this paper, we suggest a detailed taxonomy of the activities for one of the processes essential within corrective maintenance - Problem Management Process. Together with other taxonomies of the processes inherent within corrective maintenance, this taxonomy should constitute a platform for defining corrective maintenance process models and an interim reference model for future measurements of corrective software maintenance.