The vocabulary problem in human-system communication
Communications of the ACM
Behavioral evaluation and analysis of a hypertext browser
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Knowledge-based search tactics
Information Processing and Management: an International Journal
A knowledge-based approach to organizing retrieved documents
AAAI '99/IAAI '99 Proceedings of the sixteenth national conference on Artificial intelligence and the eleventh Innovative applications of artificial intelligence conference innovative applications of artificial intelligence
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Optimizing search by showing results in context
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Domain-specific search strategies for the effective retrieval of healthcare and shopping information
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Reproduced and emergent genres of communication on the World-Wide Web
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Digital Documents - Volume 6
Exploring the distribution of online healthcare information
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Journal of the American Society for Information Science and Technology
Strategy hubs: Domain portals to help find comprehensive information
Journal of the American Society for Information Science and Technology
Twenty-five years of end-user searching, Part 2: Future research directions
Journal of the American Society for Information Science and Technology
Collaborative search and sensemaking of patents
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Scatter matters: Regularities and implications for the scatter of healthcare information on the Web
Journal of the American Society for Information Science and Technology
Security issues for the use of semantic web in e-commerce
BIS'07 Proceedings of the 10th international conference on Business information systems
AICS'09 Proceedings of the 20th Irish conference on Artificial intelligence and cognitive science
Evaluation of an adaptive search suggestion system
ECIR'2010 Proceedings of the 32nd European conference on Advances in Information Retrieval
A comparative survey of Personalised Information Retrieval and Adaptive Hypermedia techniques
Information Processing and Management: an International Journal
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Current search tools on the Web, such as general-purpose search engines (e.g. Google) and domain-specific portals (e.g. MEDLINEplus), do not provide search procedures that guide users to form appropriately ordered sub-goals. The lack of such procedural knowledge often leads users searching in unfamiliar domains to retrieve incomplete information. In critical domains such as in healthcare, such ineffective searches can have dangerous consequences. To address this situation, we developed a new type of domain portal called a Strategy Hub. Strategy Hubs provide the critical search procedures and associated high-quality links that enable users to find comprehensive and accurate information. This paper describes how we collaborated with skin cancer physicians to systematically identify generalizeable search procedures to find comprehensive information about melanoma, and how these search procedures were made available through the Strategy Hub for healthcare. A pilot study suggests that this approach can improve the efficacy, efficiency, and satisfaction of even expert searchers. We conclude with insights on how to refine the design of the Strategy Hub, and how it can be used to provide search procedures across domains.