Blending CMM and Six Sigma to Meet Business Goals

Authors:
Mala Murugappan;Gargi Keeni
Affiliations:
-;-
Venue:
IEEE Software
Year:
2003

Citing 4
Cited 1

Sorting out Six Sigma and the CMM

IEEE Software
The Evolution of Quality Processes at Tata Consultancy Services

IEEE Software
The 9 Quadrant Model for Code Reviews

APAQS '00 Proceedings of the The First Asia-Pacific Conference on Quality Software (APAQS'00)
Quality Improvement - The Six Sigma Way

APAQS '00 Proceedings of the The First Asia-Pacific Conference on Quality Software (APAQS'00)

Software quality and IS project performance improvements from software development process maturity and IS implementation strategies

Journal of Systems and Software

Quantified Score

Hi-index	0.00

Visualization

Abstract

Tata Consultancy Services blended Six Sigma concepts with the various SW-CMM Key Process Areas into a quality management system that has helped it to improve its customer focus and sustain the process improvement initiatives by explicitly linking them to business goals. The TCS team implemented the QMS on the lines of Level 2 and 3 requirements of SW-CMM, using Six Sigma concepts to reinforce quantitative process and product measurements and analysis, process improvements for defect prevention, and process optimization. This article describes TCS's approach, highlighting the benefits gained by blending Six Sigma and CMM to provide quality deliverables to its customers.