The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
Using A Defined and Measured Personal Software Process
IEEE Software
Blending CMM and Six Sigma to Meet Business Goals
IEEE Software
Adopting the SW-CMM in a Small IT Organization
IEEE Software
Applications of statistics in software engineering
Journal of Systems and Software - Special issue: Applications of statistics in software engineering
Proceedings of the 28th international conference on Software engineering
Information and Software Technology
Certification in the Indian Offshore IT Services Industry
Manufacturing & Service Operations Management
Software Process Improvement as organizational change: A metaphorical analysis of the literature
Journal of Systems and Software
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Tata Consultancy Services has been benchmarking itself against different quality models since the early '90s. All the TCS centers have been ISO 9001 certified since 1995. Seven of TCS's 17 development centers in India have been assessed at Software CMM Level 5, and one center has been assessed at Level 4. Although TCS started benchmarking itself with the Software CMM in 1996, the foundation for these quality initiatives was laid way back in the '80s. This article describes the path traversed and the lessons learned.The ISO 9000 initiative institutionalized the audit process and was instrumental in instituting an organization-wide quality management system. Quantitative process management provided an organizational perspective into the process capability through statistical process control. The Level 5 key process areas of Software CMM v1.1 provided a framework for reducing rework and evaluating new processes and technologies.These initiatives have benefited the organization, employees, and customers.