Web site usability: a designer's guide
Web site usability: a designer's guide
Organizing Web site information: principles and practical experience
ACM SIGCHI Bulletin
Survival Guide to Web Site Development
Survival Guide to Web Site Development
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
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Content and usability are important in the context of efforts to raise the attractiveness of a corporate website. Regarding the content, there must be information indispensable for a corporate website. Regarding the usability, it is necessary to establish a usability test method. This paper describes the results of an investigation of the Japanese-language corporate websites of Japanese companies in order to specify the content necessary for a corporate website. Furthermore, a scenario-based usability test technique was applied and the relationship between the popularity of a website and its usability was examined. Based on the results obtained, we propose a framework for constructing a corporate website by tailoring the WBS (Work Breakdown Structure) and checklist for static quality assurance, and usability and function test for dynamic quality assurance.