Readings in agents
On distance education courseware
ITiCSE '99 Proceedings of the 4th annual SIGCSE/SIGCUE ITiCSE conference on Innovation and technology in computer science education
Hive: Distributed Agents for Networking Things
IEEE Concurrency
Using Intelligent Agents to Identify Missing and Exploited Children
IEEE Intelligent Systems
Design Considerations for Agent Systems that Glean the Internet
IEEE Intelligent Systems
Using Rough Sets to Build-up Web-Based One to One Customer Services
COMPSAC '00 24th International Computer Software and Applications Conference
Application Framework Issues when Evolving Business Applications for Electronic Commerce
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 8 - Volume 8
The changing face of the infosphere
IEEE Internet Computing
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Agent based software technique is an emerging technology to design and implement software systems with autonomous behaviour and optionally integrate Artificial Intelligence, Knowledge-based system in a seamless manner for specialised activities under distributed computing environments. In this paper we address the issues of incorporating the valued-added services within the B2C model and propose a solution based on the software agents. We present our system, which has been designed for effectively collaborating B2C e-business model with other related service systems like general Customer Services, Customer Retention systems, etc., under the framework of Customer Relationship Management (CRM) using Software Agents. The system has been designed to operate on WWW and has been implemented using JAVA related technologies for the effective deployment over the Internet.