Building Data Mining Applications for CRM
Building Data Mining Applications for CRM
Agents Based Collaborative Framework for B2C Business Model and Related Services
IICS '01 Proceedings of the International Workshop on Innovative Internet Computing Systems
A mobile knowledge carrier with personalized knowledge provision
Computers and Industrial Engineering - Special issue: Computational intelligence and information technology applications to industrial engineering selected papers from the 33 rd ICC&IE
A mobile knowledge carrier with personalized knowledge provision
Computers and Industrial Engineering
Autonomous rule induction from data with tolerances in customer relationship management
Expert Systems with Applications: An International Journal
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As the complicated and complex situations in current markets, especially in the highly competitive electronic-commence environment, the proper customer services become more important than before. Therefore, data mining to assist customer relationship management (CRM) is main topics in the Internet world.This paper presents to use rough sets to build-up a one-to-one service web site for electronic-commence service companies to understand the customers' desires and quickly response to customers'' want and needs. That makes these companies become more competitive than their competitors. In this paper, we discuss the concepts and methods for building-up a web-based one-to-one CRM systems.