Improving knowledge intensive processes through an enterprise knowledge medium
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
Enterprise knowledge development: process view
Information and Management
Decision Support Systems - Knowledge management support of decision making
Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
Knowledge Emergence: Social, Technical, and Evolutionary Dimensions of Knowledge Creation
Knowledge Emergence: Social, Technical, and Evolutionary Dimensions of Knowledge Creation
Knowledge and Organization: A Social-Practice Perspective
Organization Science
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 4 - Volume 4
Journal of Management Information Systems
Using Mentoring and Storytelling to Transfer Knowledge in the Workplace
Journal of Management Information Systems
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In this paper, we elaborate on the idea that the processes of managing individual and organizational knowledge are situated in the context of work and emerge from the workplace practices. We address the relationship between Business Process-orientation and work practices as they represent the formal and the situated perspectives on work respectively. We examine the mediating role of information and communication technologies in the creation of collective knowledge within communities of practice from a Business Process-oriented viewpoint. The paper proposes a series of design implications and presents a prototype solution for a knowledge management system.