Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Integrating Conversational Case Retrieval with generative Planning
EWCBR '00 Proceedings of the 5th European Workshop on Advances in Case-Based Reasoning
Using Guidelines to Constrain Interactive Case-Based HTN Planning
ICCBR '99 Proceedings of the Third International Conference on Case-Based Reasoning and Development
An Intelligent Lessons Learned Process
ISMIS '00 Proceedings of the 12th International Symposium on Foundations of Intelligent Systems
Active Case-Based Reasoning for Lessons Delivery System
Proceedings of the Thirteenth International Florida Artificial Intelligence Research Society Conference
Integrating Conversational Case Retrieval with generative Planning
EWCBR '00 Proceedings of the 5th European Workshop on Advances in Case-Based Reasoning
CBR for Dimensional Management in a Manufacturing Plant
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
An Intelligent Lessons Learned Process
ISMIS '00 Proceedings of the 12th International Symposium on Foundations of Intelligent Systems
An architectural model for software testing lesson learned systems
Information and Software Technology
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Lessons learned processes, and software systems that support them, have been developed by many organizations (e.g., all USA military branches, NASA, several Department of Energy organizations, the Construction Industry Institute). Their purpose is to promote the dissemination of knowledge gained from the experiences of an organization's employees. Unfortunately, lessons learned systems are usually ineffective because they invariably introduce new processes when, instead, they should be embedded into the processes that they are meant to improve. We developed an embedded case-based approach for lesson dissemination and reuse that brings lessons to the attention of users rather than requiring them to fetch lessons from a standalone software tool. We demonstrate this active lessons delivery architecture in the context of HICAP, a decision support tool for plan authoring. We also show the potential of active lessons delivery to increase plan quality for a new travel domain.