Case-based reasoning
Introduction to knowledge systems
Introduction to knowledge systems
TCP/IP network administration (2nd ed.)
TCP/IP network administration (2nd ed.)
Using master tickets as a storage for problem-solving expertise
Proceedings of the fourth international symposium on Integrated network management IV
Applying case-based reasoning: techniques for enterprise systems
Applying case-based reasoning: techniques for enterprise systems
Troubleshooting TCP/IP
Managing Computer Networks: A Case-Based Reasoning Approach
Managing Computer Networks: A Case-Based Reasoning Approach
Network Management Systems Essentials
Network Management Systems Essentials
Using Case-Based Retrieval for Customer Technical Support
IEEE Expert: Intelligent Systems and Their Applications
Distributed Case-Based Reasoning for Fault Management
AIMS '07 Proceedings of the 1st international conference on Autonomous Infrastructure, Management and Security: Inter-Domain Management
Crawling Bug Tracker for Semantic Bug Search
DSOM '08 Proceedings of the 19th IFIP/IEEE international workshop on Distributed Systems: Operations and Management: Managing Large-Scale Service Deployment
Fault Resolution in Case-Based Reasoning
PRICAI '08 Proceedings of the 10th Pacific Rim International Conference on Artificial Intelligence: Trends in Artificial Intelligence
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Nowadays, the complexity involved in computer network fault management demands a great amount of information about the involved technologies and their associated problems. Besides, Trouble Ticket Systems have been used to store the occurred problems, actuating as an historical memory of the network. Thus, a correct approach to consolidate the network historic memory is the development of an expert system that takes in account the knowledge accumulated in the Trouble Ticket Systems to propose solutions for an average problem. This work presents a system that uses Case-Based Reasoning paradigm applied to a Trouble Ticket System to suggest solutions for a new problem occurred. This system aims to aid diagnosis and resolution stages of network management problems. Typical problems of this domain, the proposed solution and results reached with the developed prototype are described.