A direct manipulation interface for boolean information retrieval via natural language query
SIGIR '90 Proceedings of the 13th annual international ACM SIGIR conference on Research and development in information retrieval
Experiments with Incremental Concept Formation: UNIMEM
Machine Learning
NYNEX MAX: A Telephone Trouble Screening Expert
IAAI '91 Proceedings of the The Third Conference on Innovative Applications of Artificial Intelligence
CANASTA: The Crash Analysis Troubleshooting Assistant
IAAI '91 Proceedings of the The Third Conference on Innovative Applications of Artificial Intelligence
Protos: a unified approach to concept representation, classification, and learning
Protos: a unified approach to concept representation, classification, and learning
Case-based reasoning: business applications
Communications of the ACM
Decision support for sentencing in a common law jurisdiction
ICAIL '95 Proceedings of the 5th international conference on Artificial intelligence and law
An Interactive Visualisation Tool for Case-Based Reasoners
Applied Intelligence
Redundancy Detection in Semistructured Case Bases
IEEE Transactions on Knowledge and Data Engineering
The National Medical Knowledge Bank
VLDB '98 Proceedings of the 24rd International Conference on Very Large Data Bases
Fault Management in Computer Networks Using Case-Based Reasoning: DUMBO System
ICCBR '99 Proceedings of the Third International Conference on Case-Based Reasoning and Development
Knowledge management-centric help desk: specification and performance evaluation
Decision Support Systems
Case-based reasoning for general electric appliance customer support
IAAI'06 Proceedings of the 18th conference on Innovative applications of artificial intelligence - Volume 2
An architecture for adaptive intelligent systems
Artificial Intelligence
CBR model for the intelligent management of customer support centers
IDEAL'06 Proceedings of the 7th international conference on Intelligent Data Engineering and Automated Learning
Hi-index | 0.02 |
Cascade, a case-based interactive system that helps technical support engineers solve the problems of customers whose hardware or software has stopped working, is discussed. Cascade has a case library of failures of VMS device drivers and suggests solutions to new failures. The system uses validated retrieval to address aspects of failure recovery that are specific to help desks. Cascade's implementation, which was accomplished by developing a seed case base, a knowledge base containing knowledge about similarities between surface-feature values, and a validation model containing the necessary probes and knowledge about them, is described.