Case-based reasoning
Case-based retrieval interface adapted to customer-initiated dialogues in help desk operations
AAAI '94 Proceedings of the twelfth national conference on Artificial intelligence (vol. 1)
Applying case-based reasoning: techniques for enterprise systems
Applying case-based reasoning: techniques for enterprise systems
Case-Based Reasoning: Experiences, Lessons and Future Directions
Case-Based Reasoning: Experiences, Lessons and Future Directions
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Using Case-Based Retrieval for Customer Technical Support
IEEE Expert: Intelligent Systems and Their Applications
Applying Case-Based Reasoning to Autoclave Loading
IEEE Expert: Intelligent Systems and Their Applications
Building a Case-Based Help Desk Application
IEEE Expert: Intelligent Systems and Their Applications
The FindMe Approach to Assisted Browsing
IEEE Expert: Intelligent Systems and Their Applications
Machine Learning
COMPAQ QuickSource: Providing the Consumer with the Power of Artificial Intelligence
IAAI '93 Proceedings of the The Fifth Conference on Innovative Applications of Artificial Intelligence
A Comparison of Incremental Case-Based Reasoning and Inductive Learning
EWCBR '94 Selected papers from the Second European Workshop on Advances in Case-Based Reasoning
Supporting Dialogue Inferencing in Conversational Case-Based Reasoning
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
ICCBR '97 Proceedings of the Second International Conference on Case-Based Reasoning Research and Development
Refining Conversational Case Libraries
ICCBR '97 Proceedings of the Second International Conference on Case-Based Reasoning Research and Development
Knowledge Management
A case-based approach to knowledge navigation
IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 2
Conversational Case-Based Reasoning
Applied Intelligence
Interactive Case-Based Reasoning in Sequential Diagnosis
Applied Intelligence
Artificial Intelligence Review
Precision and Recall in Interactive Case-Based Reasoning
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Transforming Electronic Mail Folders into Case Bases
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Generating Diverse Compound Critiques
Artificial Intelligence Review
iCARE: intelligent customer assistance for recommending eyewear
Proceedings of the 11th international conference on Intelligent user interfaces
An interactive case-based reasoning method considering proximity from the cut-off point
Expert Systems with Applications: An International Journal
Conversational Case-Based Reasoning in Self-healing and Recovery
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
Mixed-initiative problem solving with decision trees
Artificial Intelligence Review
ICCBR '09 Proceedings of the 8th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
ExpertClerk: navigating shoppers' buying process with the combination of asking and proposing
IJCAI'01 Proceedings of the 17th international joint conference on Artificial intelligence - Volume 2
A conversational case-based reasoning help-desk utility for complex products
CSECS'09 Proceedings of the 8th WSEAS International Conference on Circuits, systems, electronics, control & signal processing
The adaptive web
A recommender mechanism based on case-based reasoning
Expert Systems with Applications: An International Journal
ICCBR'05 Proceedings of the 6th international conference on Case-Based Reasoning Research and Development
Improving the performance of recommender systems that use critiquing
ITWP'03 Proceedings of the 2003 international conference on Intelligent Techniques for Web Personalization
Ontology-driven development of conversational CBR systems
ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
COPE: interactive image retrieval using conversational recommendation
BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
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Case-based reasoning (CBR) has been used to improve knowledge management in corporate activities. It was initially used for problem solving and then for facilitating the distribution of knowledge and experiences. Since conversational CBR appeared, it has also been used to develop mentor systems in complex knowledge spaces. ExpertGuide was designed as a tool for developing WWW-based mentor systems. It was designed during the development of CBR systems used at NEC. Multilink retrieval provides a method for searching a case library from several viewpoints. Question selection by entropy finds most effective questions in discriminating cases. It does this by calculating the information gain of candidate questions. Indexing with scripts is a case-indexing method using Schank's scripts and is effective when situations and problems are hard to express and assess. ExpertGuide tightly integrates these techniques and provides a user interface for users who want advice from mentors. It is currently being used when building WWW-based mentor systems with scales ranging from division-wide to corporate-wide and nationwide.