User-Centered Interface Design for Disabled and Elderly People: First Experiences with Designing a Patient Communication System (PACOSY)

  • Authors:
  • Andreas Holzinger

  • Affiliations:
  • -

  • Venue:
  • ICCHP '02 Proceedings of the 8th International Conference on Computers Helping People with Special Needs
  • Year:
  • 2002

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Abstract

At the clinical department of Oncology at the Medical University Hospital in Graz, a pilot system for an interactive patient communications system (PACOSY) was examined. The patients are able to retrieve and enter information interactively via a touch screen panel PC connected to the Hospital Intranet. The Interface is designed for patients with little or no computer experience (i.e. people with a low computer literacy or patients with visual impairment and/or restricted motoric ability). This paper reports on the selection of a suitable hardware and on first experiences during the User Centered Design (UCD) and in particular gives insights into problems discovered during experiments with elderly people.