A Practitioners Guide for Assessing Collaboration Systems

Authors:
Tamra J. Hall;Kristina B. Buckley
Affiliations:
-;-
Venue:
WETICE '01 Proceedings of the 10th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
Year:
2001

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Use of Scenario Evaluation in Preparation for Deployment of a Collaborative System for Knowledge Transfer - the Case of KiMERA

WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises

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Abstract

This paper provides guidelines for assessing the effectiveness of collaboration systems in an operational environment. Specific guidelines are provided for the collection of metrics in terms of what types of data to collect, why each type of metric is important, and how and when to collect metrics. While this document focuses on assessing collaboration systems as applied to the Intelligence Community, the measurement concepts presented can be applied to the assessment of a wide range of systems.