GOMS meets the phone company: Analytic modeling applied to real-world problems

Authors:
Wayne D. Gray;Bonnie E. John;Rory Stuart;Deborah Lawrence;Michael E. Atwood
Affiliations:
-;-;-;-;-
Venue:
INTERACT '90 Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction
Year:
1990

HCI theory on trial

CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The precis of Project Ernestine or an overview of a validation of GOMS

CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Surrogate users: mediating between social and technical interaction

CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A speech compression proposal for directory assistance operators: GOMS predictions

CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
Iterative User-Interface Design

Computer
Natural dialog in a time-sensitive setting: a study of telephone operators

CHI '92 Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems
Project ernestine: validating a GOMS analysis for predicting and explaining real-world task performance

Human-Computer Interaction

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