Measuring End-User Availability on the Web: Practical Experience

  • Authors:
  • Matthew Merzbacher;Dan Patterson

  • Affiliations:
  • -;-

  • Venue:
  • DSN '02 Proceedings of the 2002 International Conference on Dependable Systems and Networks
  • Year:
  • 2002

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Abstract

For service applications on a network, measuring availability, performance, and quality of service is critical. Yet traditional software and hardware measures are both inadequate and misleading. Better measures of availability that incorporate end-user experience will lead tomeaningful benchmarks and progress in providing high-availability services. In this paper, we present the results of a series of long-term experiments that measured availability of select web sites and services with the goal of duplicating the end-user experience. Using our measurements, we propose a new metric for availability that goes beyond the traditional sole measure of uptime.