A survey of methods for eliciting the knowledge of experts

  • Authors:
  • Robert R. Hoffman

  • Affiliations:
  • Adelphi Univ., Garden City, NY

  • Venue:
  • ACM SIGART Bulletin - Special issue on knowledge acquisition
  • Year:
  • 1989

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Abstract

A variety of methods have been used by expert system developers to elicit experts' knowledge and reasoning strategies. Additionally, a number of methods have been used by experimental psychologists to explore hypotheses about the nature of expertise. Methods can be placed into three broad categories: (1) Analyses of the tasks that experts perform, (2) Interview techniques, and (3) Special tasks. A comparison of knowledge elicitation methods yields recommendations about how expert system developers can deal with the "knowledge acquisition bottleneck."