Agents that reduce work and information overload
Communications of the ACM
For want of a bit the user was lost: cheap user modeling
IBM Systems Journal
Direct manipulation vs. interface agents
interactions
COLLAGEN: when agents collaborate with people
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Software agents and user autonomy
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Software agents
Agents in their midst: evaluating user adaptation to agent-assisted interfaces
IUI '98 Proceedings of the 3rd international conference on Intelligent user interfaces
An experiment with navigation and intelligent assistance
IUI '98 Proceedings of the 3rd international conference on Intelligent user interfaces
Agent technology: foundations, applications, and markets
Agent technology: foundations, applications, and markets
Is it an Agent, or Just a Program?: A Taxonomy for Autonomous Agents
ECAI '96 Proceedings of the Workshop on Intelligent Agents III, Agent Theories, Architectures, and Languages
Supporting decision making process with "ideal" software agents - What do business executives want?
Expert Systems with Applications: An International Journal
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Agent technology includes many possibilities to improve the usability of network services. However, agent technology also introduces new kinds of usability challenges and even threats. There is not yet very much experience of the human factor issues in agent technologies. This paper surveys current research results and analyses where agents can improve usability and where they may cause usability threats. The results are summarised as usability design recommendations for agent-based services.