User-centered design and the “vision thing”
interactions
Coming together to explore the intersections of HCI, experience design, and information architecture
interactions - Interface design, 2002
Improving the design of business and interactive system concepts in a digital business consultancy
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
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Building user-centered business and experience design practices in the unpredictable world of digital business requires diplomacy, flexibility and, above all, creativity. In this chapter, we share our experiences of working within small and large organizations which were trying to "add" customer experience research and testing to e-business design and engineering. Working in leadership positions in four professional services firms and a digital startup, we have found that transforming e-business development practices requires understanding the specifics of each organization - and also stretching the methods and principles of human-computer interaction (HCI).