In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
A design and implementation model for life cycle cost management system
Information and Management
A semiotics framework for information systems classification and development
Decision Support Systems
The Delphi method as a research tool: an example, design considerations and applications
Information and Management
Journal of Theoretical and Applied Electronic Commerce Research
Journal of Engineering and Technology Management
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The effort discussed here examined the issue of information technology (IT) classification within the financial services industry. Phase I utilized a Delphi study, involving 31 participants from 11 organizations, to provide initial specification of a capability-based typology of IT. Phase II of the research was a multiple case study that further refined the construct specifications and explored issues in technology application. Results of the Delphi and case study analysis suggested that differentiation within the IT construct occurred along a capability-based continuum that incorporated four primary IT attributes. These attributes included system scope, system focus, system accessibility, and the level of IT integration.