Rostering by iterating integer programming and simulation
Proceedings of the 30th conference on Winter simulation
A Hyperheuristic Approach to Scheduling a Sales Summit
PATAT '00 Selected papers from the Third International Conference on Practice and Theory of Automated Timetabling III
Staff scheduling at the United States postal service
Computers and Operations Research
Emergency departments II: a simulation-ilp based tool for scheduling ER staff
Proceedings of the 35th conference on Winter simulation: driving innovation
Workforce planning in a lotsizing mail processing problem
Computers and Operations Research
Generating labor requirements and rosters for mail handlers using simulation and optimization
Computers and Operations Research - Anniversary focused issue of computers & operations research on tabu search
Developing staff schedules for a bilingual telecommunication call center with flexible workers
Computers and Industrial Engineering
A simulation approach for stochastic employee days-off scheduling
International Journal of Modelling and Simulation
Expert Systems with Applications: An International Journal
Proceedings of the 2013 Summer Computer Simulation Conference
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This paper details a new simulation and optimisation based system for personnel scheduling (rostering) of customs staff at the Auckland International Airport, New Zealand. An integrated approach using simulation, heuristic descent, and integer programming techniques has been developed to determine near-optimal staffing levels. The system begins by using a new simulation system embedded within a heuristic search to determine minimum staffing levels for arrival and departure work areas. These staffing r equirements are then used as the input to an integer programming model, which optimally allocates full- and part-time staff to each period of the working day. These shifts are then assigned to daily work schedules having a six-day-on, three-day-off structure. The application of these techniques has resulted in significantly lower staffing levels, while at the same time creating both high-quality rosters and ensuring that all passenger processing targets are met. This paper charts the development of this system, outlines failures where they have occurred, and summarises the ongoing impacts of this work on the organisation.