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This paper addresses a simple but critical question: how can we create robust multi-agent systems out of the often unreliable agents and infrastructures we can expect to find in open systems contexts? We propose an approach to this problem based on distinct exception handling (EH) services that enact coordination protocol-specific but domain-independent strategies to monitor agent systems for problems (‘exceptions’) and intervene when necessary to avoid or resolve them. The value of this approach is demonstrated for the ‘agent death’ exception in the Contract Net protocol; we show through simulation that the EH service approach provides substantially improved performance compared to existing approaches in a way that is appropriate for open multi-agent systems.