An empirical method based on protocol analysis to analyze technical review meetings

Authors:
Pierre N. Robillard;Patrick d'Astous;Françoise Détienne;Willemien Visser
Affiliations:
École Polytechnique de Montréal, C.P. 6079, Suc. Centre-ville, Montréal, Canada H3C 3A7;École Polytechnique de Montréal, C.P. 6079, Suc. Centre-ville, Montréal, Canada H3C 3A7;EIFFEL - Cognition and Cooperation in Design, INRIA, Rocquencourt, B.P. 105, 78153 Le Chesnay, France;EIFFEL - Cognition and Cooperation in Design, INRIA, Rocquencourt, B.P. 105, 78153 Le Chesnay, France
Venue:
CASCON '98 Proceedings of the 1998 conference of the Centre for Advanced Studies on Collaborative research
Year:
1998

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Abstract

This paper presents an empirical approach based on protocol analysis to study conversations in a technical review meeting. Empirical methods based on observation and analysis of professional work, which are called protocol analyses, are well known in Cognitive Science. This project is an effort to understand and rationalize all the steps used to define a coding scheme used in protocol analysis. Two independent but complementary teams composed of psychologists and software engineers have realized the approach presented. This empirical approach is illustrated with examples taken from a protocol analysis of a Technical Review Meeting held in an industrial environment.