Proceedings of Expert Systems '87 on Research and Development in Expert Systems IV
Activity Theory and Distributed Cognition: Or What Does CSCW Need to DO with Theories?
Computer Supported Cooperative Work
Documentation: not yet implemented, but coming soon!
The human-computer interaction handbook
Practical strategies for integrating a conversation analyst in an iterative design process
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Text-based on-line conferencing: a conceptual and empirical analysis using a minimal prototype
Human-Computer Interaction
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Computers in Human Behavior
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Suchman (1987) has recently drawn attention to the situated nature of human social action and its implications for the design of interactive computer systems. In particular, she has highlighted the shortcomings of globally managing human computer dialogues by matching user actions to some idealised plan for carrying out a task. In this paper we outline a scheme for the local management of dialogues based on the findings of conversation analysis. The scheme makes available a variety of communicative resources to both user and system, including the ability to give and take turns at talk, to initiate and carry out repair work, and to continue or change the topic of conversation. An implementation of the scheme in a welfare rights Advice System is described.