The effect of multimedia on perceived equivocality and perceived usefulness of information systems
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
How Can Organizational Memory Theories Contribute to Organizational Memory Systems?
Information Systems Frontiers
The Influence of Multimedia on Improving the Comprehension of Organizational Information
Journal of Management Information Systems
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Most current conceptualizations of the use of information technology (IT) to capture, preserve and use organizational memory (OM) are based on hard data sources, such as databases and knowledge bases. Conceptualizations based on hard data sources are useful and necessary, but do not encompass the complete range of possibilities. "Stories" constitute an important component of organizational memory. Multimedia technology offers a vehicle to capture stories in a rich format. In this paper, we begin with the definitions and goals of organizational memory to indicate how the multimedia story format fits into organizational memory systems (OMS). We discuss problems associated with the story format and potential ways of mitigating the problems. Then we describe Constellations, a video analysis tool, and discuss how it can be adapted for use as one of the components of OMS.