Collaborative business engineering with animated electronic meetings
Journal of Management Information Systems
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The involvement of stakeholder groups in organizational change efforts seems a fertile application area for GSS. In an action research study at the Amsterdam Municipal Police Force, we investigated the use of electronic meetings software and joint modeling facilities for the construction of models of the police force's current situation. The findings of this study show the potential of GSS to facilitate organizational change both in terms of efficiency and in quality of the resulting models. A number of issues for future research are identified.