Communications of the ACM
Programmers and Managers: The Routinization of Computer Programming in the United States
Programmers and Managers: The Routinization of Computer Programming in the United States
LAMP: Language for active message protocols
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
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This paper will explore the question of the type of work that is most easily handled by office automation and the effects the large-scale introduction of office automation is expected to have on the kind of work that is actually performed by individuals working in offices. Until now, a hinderance to profitable speculation in this area has been the lack of a model of office work in general. A number of individual researchers have looked at various types of worker (clerical, managerial, professional, executive) but none has proposed a model of office work particularly relevant to the automated office. In this paper we will look at the appropriateness of adopting the computer programmer as the model for the future office worker. The implication from adopting this model is that we can examine the experiences of computer programmers over the past twenty-five years and extrapolate this into the automated office workplace.