Lexical semantics in human-computer communication
ACL '84 Proceedings of the 10th International Conference on Computational Linguistics and 22nd annual meeting on Association for Computational Linguistics
The cognitive model: an approach to designing the human-computer interface
ACM SIGCHI Bulletin
Influencing web-browsing behavior with intriguing and informative hyperlink wording
Journal of Information Science
Dynamic detection of novice vs. skilled use without a task model
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When the Wait Isnt So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth
Information Systems Research
Issues in web presentation for cognitive accessibility
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: design for all and eInclusion - Volume Part I
Multi-faceted context-dependent knowledge organisation with TACKO
Proceedings of the 12th International Conference on Knowledge Management and Knowledge Technologies
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The successful use of menu-based information retrieval systems depends critically on users understanding the category names and partitions used by system designers. Some of the problems in this endeavor are psychological and have to do with naming large and ill-defined categories so that users can understand their contents, and effectively partitioning large sets of objects. Systems of interest (like home information systems) often consist of new and frequently changing content in large and varied domains, and are particularly prone to these problems. We explored several ways in which one might name categories in one such domain (Yellow Page category headings) - category names, category names plus examples, and examples alone. We found that three examples alone were essentially as good a way to name these categories as either an expertly chosen name or a name plus examples. Examples provide a promising possibility both as a means of flexibly naming menu categories and as a methodological tool to study certain categorization problems.