Contemporary issues of enterprise content management: the case of Statoil
Scandinavian Journal of Information Systems
A compound real option and AHP methodology for evaluating ICT business alternatives
Telematics and Informatics
IT/IS implementation risks and their impact on firm performance
International Journal of Information Management: The Journal for Information Professionals
Assessing the perception of information components in financial decision support systems
Decision Support Systems
Building an IT service catalog in a small company as the main input for the IT financial management
Computer Standards & Interfaces
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As widely recognized in the literature, information technology (IT) investments have several special characteristics that make assessing their costs and benefits complicated. Here, we address the problem of evaluating a web content management system for both internal and external use. The investment is presently undergoing an evaluation process in a multinational company. We aim at making explicit the desired benefits and expected risks of the system investment. An evaluation hierarchy at general level is constructed. After this, a more detailed hierarchy is constructed to take into account the contextual issues. To catch the contextual issues key company representatives were interviewed. The investment alternatives are compared applying the principles of the Analytic Hierarchy Process (AHP). Due to the subjective and uncertain characteristics of the strategic IT investments a wide range of sensitivity analyses is performed.