Building an IT service catalog in a small company as the main input for the IT financial management

Authors:
Magdalena Arcilla;Jose A. Calvo-Manzano;Tomás San Feliu
Affiliations:
Universidad Nacional de Educación a Distancia, Escuela Técnica Superior de Ingeniería Informática, C/Juan del Rosal 16, 28040 Madrid, Spain;Universidad Politécnica de Madrid, Facultad de Informática, Campus de Montegancedo s/n, 28660 Boadilla del Monte, Madrid, Spain;Universidad Politécnica de Madrid, Facultad de Informática, Campus de Montegancedo s/n, 28660 Boadilla del Monte, Madrid, Spain
Venue:
Computer Standards & Interfaces
Year:
2013

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Abstract

IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog.