Information and Management
Firm size and the information technology investment intensity of life insurers
MIS Quarterly - Special issue on the strategic use of information systems
Shaping the future: business design through information technology
Shaping the future: business design through information technology
IT capabilities: theoretical perspectives and empirical operationalization
ICIS '99 Proceedings of the 20th international conference on Information Systems
Information Systems Research
IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
IS Planning autonomy in US subsidiaries of multinational firms
Information and Management
The effectiveness of strategic information systems planning under environmental uncertainty
Information and Management
A MCDM approach for sourcing strategy mix decision in IT projects
Expert Systems with Applications: An International Journal
Empirical research on information technology value
International Journal of Networking and Virtual Organisations
Building an IT service catalog in a small company as the main input for the IT financial management
Computer Standards & Interfaces
A model to support IT infrastructure planning and the allocation of IT governance authority
Decision Support Systems
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Even though companies today are well aware of the pitfalls in making IT investments and that many IT applications have become commodities, IT projects still fail. Obviously IT has a strategic value to firms but they have not determined how IT management capabilities and IT governance schemes explain commonalities and differences in their use of IT. We analyzed the insurance industry in the US and Europe through case studies and an analysis of 30 Italian firms. Twenty case studies carried out between 1998 and 2003 led us to conclude that technological and business path dependencies, along with time compression diseconomies, resulted in diversities in IT adoption dynamics due to their differences in IT governance and management practice. Our analysis showed that most of the firms in the Italian insurance sector increased their productivity through IT regardless of their IT management capabilities. It also showed that competitive advantages were not correlated with IT spending levels nor with the kind of IT investments that made general productivity growth in the industry possible.