Autonomic Self-Optimization According to Business Objectives
ICAC '04 Proceedings of the First International Conference on Autonomic Computing
Activity-Based Scheduling of IT Changes
AIMS '07 Proceedings of the 1st international conference on Autonomous Infrastructure, Management and Security: Inter-Domain Management
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
DSOM '08 Proceedings of the 19th IFIP/IEEE international workshop on Distributed Systems: Operations and Management: Managing Large-Scale Service Deployment
Cobit 4.1
SLA design from a business perspective
DSOM'05 Proceedings of the 16th IFIP/IEEE Ambient Networks international conference on Distributed Systems: operations and Management
Building an IT service catalog in a small company as the main input for the IT financial management
Computer Standards & Interfaces
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ITIL recommends implementing Service Portfolio Management as a way to actively manage IT investments, with transparency in its operations and spending. Selecting which and when projects should be executed is an important but complex task. It is all the more complex if one includes operational costs, which represent a significant component of the IT budget. We investigate techniques to provide decision support in selecting IT investments. We provide a model to link IT investment selection to business value and a method to generate valid portfolios and to guide an IT executive the `best' portfolio. Finally, we evaluate our method with a case study and report on the feasibility of the method.